"Elena: it has been a rewarding experience to have you as the listing agent for our condo which recently sold. When I first contacted you and discussed listing my property with you and your company REMAX Allegiance I was fully impressed with your response, "yes I am a professional real estate agent". I soon realized that you had extensive knowledge, not only about the laws governing real estate, but in the location where my property my condo was located! You were a professional agent from the beginning of this transaction to the very end to include settlement. Your negotiating skills are above excellent and you always display yourself in a professional demeanor. You would always keep me in the loop by answering my calls and emails promptly. Elena, thank you so much for a job well done! I will definitely refer my friends and family to you for their real estate needs."